Frequently Asked Questions
WHEN DO I GET MY COOKIES?
We offer free delivery on Tuesdays / Fridays of every week:
- Orders placed by Sunday at 12:00 pm - ship out Tuesday
- Orders placed by Wednesday at 12:00 pm - ship out Friday
At checkout, select from the following options:
- Local Courier Delivery (GTA only) - Tuesday / Friday *DELIVERY* - Orders are delivered on Tuesday / Friday
- Canada Post Expedited - Tuesday / Friday *SHIPOUT* - Orders are shipped Tuesday / Friday, delivered within 2-7 days
We work with a local courier, Frontline Transport (www.frontlinetransport.ca), for local GTA deliveries on Tuesdays / Fridays. Canada Post handles our Ontario wide and Canada wide deliveries.
WHERE ARE YOU LOCATED?
We are an online based company working out of a commercial ghost kitchen. We currently do not have a physical storefront however we have a local pickup option available from our home office in East York Toronto.
HOW CAN I PLACE AN ORDER FOR A DATE IN THE FUTURE?
In your cart, you can use the date picker or 'Special Instructions for Seller' section to specify delivery for a future date. The date must fall on a Tuesday / Friday to be eligible for free delivery. Otherwise, delivery fees may apply. If you have detailed instructions you need to provide or would like to discuss further with a member of our team, feel free to email us at firstname.lastname@example.org.
HOW CAN I ADD A NOTE TO MY ORDERS?
We offer personalized notes for free. To add a hand written note to your order, please specify the message you'd like for us to write in the 'Special instructions for Seller' sectionyour shopping cart.
HOW SHOULD I STORE MY COOKIES?
We recommend placing your cookies in an airtight container after receiving them. They will stay fresh for 1-2 days. For peak freshness and longer shelf life, place cookies in an airtight container and freeze. When ready to eat, simply let the cookies thaw out at room temp for 1 hour or warm up the cookies in the oven at 350F (convection, middle rack) for 4-6 minutes. A cool trick to keep cookies extra moist without freezing; place a slice of bread inside the air tight container. The cookies will feed off the moisture from the bread and stay fresher!
DO YOU CATER FOR WEDDINGS AND CORPORATE EVENTS?
Yes we do! We offer cookies of all sizes in favour boxes, platters, individually wrapped, etc. We also offer a Live Ice Cream Sandwich Station. Please email us at email@example.com for any special event orders.
Learn more about catering options here.
ARE YOUR COOKIES NUT-FREE?
Most of our products contain nuts or traces of nuts. We do offer some nut-free cookies however our facility is not a nut-free facility and is prone to cross-contamination. We do not recommend consuming our products if you have a serious allergy.
ARE YOUR COOKIES GLUTEN-FREE/VEGAN?
Unfortunately, we do not offer any gluten-free or vegan friendly cookies at this time.
HOW BIG ARE YOUR COOKIES?
Our cookies are approximately 5.00 - 6.00" in diameter and 4.50 to 6.50oz in weight, depending on the variety of cookie.
WHAT MAKES US SPECIAL?
Apart from our aesthetically pleasing cookies, our JUMBO cookies are soft and chewy with the perfect level of crisp around the edges. Here at Golden Crumb, we love Nutella! We STUFF our cookies with intense flavours to wow your taste buds. Our flavours are rather exotic and quite often infused with your favourite brands such as Nutella, Lindt, and Cadbury. We use high quality ingredients; real chocolate, real nuts to accentuate bursting flavour profiles. We are a family owned company and we do our very best to offer a level of service that will leave you happy. We're all about quality and chewy cookies here! None of that cakeyness!