Frequently Asked Questions
WHEN DO I GET MY COOKIES?
We offer free local delivery on Tuesdays / Fridays of every week:
- Orders placed by Sunday at 12:00 pm - ship out Tuesday
- Orders placed by Wednesday at 12:00 pm - ship out Friday
At checkout, select from the following options:
- Local Courier Delivery (GTA only) - Tuesday / Friday *DELIVERY* - Orders are delivered on Tuesday / Friday
- Canada Post Expedited - Tuesday / Friday *SHIPOUT* - Orders are shipped Tuesday / Friday, delivered within 2-7 days
We work with a local courier, Frontline Transport (www.frontlinetransport.ca), for local GTA deliveries. Canada Post handles our Canada wide deliveries.
CAN I ORDER FOR PICK UP ON NON-SHIPPING DAYS?
Yes! There is a standard 2-day lead time for pick up orders. For example, orders placed on a Thursday will be ready on Saturday. Orders can also be placed for same-day or next-day pick up in some cases. Just give us a call and we'll see if we can make it happen!
WHAT AREAS ARE ELIGIBLE FOR FREE DELIVERY?
Free Local Delivery (Toronto, Peel until Milton/Oakville, York until Richmond Hill, Durham until Oshawa)
I JUST MISSED THE ORDER DEADLINE, CAN YOU SQUEEZE ME IN FOR DELIVERY?
We got you. Feel free to give us a call at 437-344-5050 and we'll see what we can work out!
WHERE ARE YOU LOCATED?
We are an online based company working out of a commercial ghost kitchen. We currently do not have a physical storefront however we have a local pickup option available from our home office in East York Toronto.
HOW CAN I PLACE AN ORDER FOR A DATE IN THE FUTURE?
In your cart, you can use the date picker or 'Special Instructions for Seller' section to specify delivery for a future date. The date must fall on a Tuesday / Friday to be eligible for free delivery. Otherwise, delivery fees may apply. If you have detailed instructions you need to provide or would like to discuss further with a member of our team, feel free to email us at order@goldencrumbbiscuit.com.
HOW CAN I ADD A NOTE TO MY ORDERS?
We offer personalized notes for free. To add a hand written note to your order, please specify the message you'd like for us to write in the 'Special instructions for Seller' section of your shopping cart.
HOW SHOULD I STORE MY COOKIES?
We recommend placing your cookies in an airtight container after receiving them. They will stay fresh for 2-3 days. For peak freshness and a longer shelf life, place cookies in an airtight container and freeze. When ready to eat, simply let the cookies thaw out at room temp for 1 hour or warm up the cookies in the oven at 350F (convection, middle rack) for 4-6 minutes. A cool trick to keep cookies extra moist without freezing; place a slice of bread inside the air tight container. The cookies will feed off the moisture from the bread and stay soft!
DO YOU CATER FOR WEDDINGS AND CORPORATE EVENTS?
Yes we do! We offer cookies of all sizes in favour boxes, platters, individually wrapped, etc. We also offer a Live Ice Cream Sandwich Dessert Station. Please email us at order@goldencrumbbiscuit.com for any special event orders.
Learn more about catering options here.
ARE YOUR COOKIES HALAL?
Yes, we are a Muslim-owned business and all the cookies on our menu are Halal!
ARE YOUR COOKIES NUT-FREE?
Most of our products contain nuts or traces of nuts. We do offer some nut-free cookies however our facility is not a nut-free facility and is prone to cross-contamination. We do not recommend consuming our products if you have a serious allergy.
ARE YOUR COOKIES GLUTEN-FREE/VEGAN?
Unfortunately, we do not offer any gluten-free or vegan friendly cookies at this time.
HOW BIG ARE YOUR COOKIES?
Our cookies are approximately 5.00 - 6.00" in diameter and 4.50 to 6.50oz in weight, depending on the variety of cookie.