Frequently Asked Questions
HOW CAN I PLACE AN ORDER FOR A DATE IN THE FUTURE?
You can use the date picker or specify a date in the future in the 'Special Instructions for Seller' tab that pops up in your shopping cart. If you have detailed instructions you need to provide or would like to discuss further with a member of our team, feel free to email us at email@example.com.
HOW CAN I ADD A NOTE TO MY ORDERS?
We offer personalized notes for free. To add a note to your order, please specify the message you'd like for us to write in the 'Special instructions for Seller' tab in your shopping cart.
WHAT ALLERGENS ARE USED IN YOUR PRODUCTS?
All of our products contain nuts or traces of nuts, eggs, milk and soy ingredients, and gluten unless specified as vegan. Our facility is not a nut-free facility.
HOW SHOULD I STORE MY COOKIES?
We recommend placing our cookies in an airtight container after receiving them. They will stay fresh for 2-3 days. For peak freshness and longer shelf life, place cookies in an airtight container and freeze. When ready to eat, simply let thaw out. Warm up in a microwave for a few seconds or place in the oven for a few minutes. A cool trick to keep cookies extra moist without freezing; place a slice of bread inside the air tight container. The cookies will feed off the moisture from the bread and stay fresher!
HOW BIG ARE YOUR COOKIES?
Our cookies are approximately 5.00 - 6.00" in diameter and 4.50 to 6.50oz in weight, depending on the variety of cookie.
WHERE ARE YOU LOCATED?
We are an online based company working out of a commercial ghost kitchen. We currently do not have a physical storefront however we have a local pickup available from our home office in East York Toronto.
WHAT MAKES US SPECIAL?
Apart from our aesthetically pleasing cookies, our JUMBO cookies are soft and chewy with the perfect level of crisp around the edges. Here at Golden Crumb, we love Nutella! We STUFF our cookies with intense flavours to wow your taste buds. Our flavours are rather exotic and quite often infused with your favourite brands such as Nutella, Lindt, and Cadbury. We use high quality ingredients; real chocolate, real nuts to accentuate bursting flavour profiles. We are a family owned company and we do our very best to offer a level of service that will leave you happy. We're all about quality and chewy cookies here! None of that cakeyness!
DO YOU CATER?
Yes we do! Apart from regular JUMBO cookies and cookie cakes, our Ice Cream cookie sandwich bar is our most popular catering service. With this service, we set up an elegant booth on-site, at your wedding or event and serve your guests. A set number of ice cream cookie sandwiches are purchased, with the option of selecting different flavours as well as ice cream flavours and toppings. The magic happens on site when we serve your guests. All our staff are dressed and groomed well, ready to serve with a smile. We are flexible fitting in with your theme, be it in our attire, table covers, etc. We work with Corporate groups, family owned businesses as well as Food Service providers.
Learn more about catering options here.
HOW DOES SHIPPING WORK?
We deliver / shipout on Tuesdays / Fridays every week:
Orders placed by Sunday 12:00 pm - ship out Tuesday
Orders placed by Wednesday 12:00 pm - ship out Friday
At checkout, select from the following options:
Local Courier Delivery (GTA only) - Tuesday / Friday *DELIVERY* - Orders are delivered on Tuesday / Friday
Canada Post Expedited - Tuesday / Friday *SHIPOUT* - Orders are shipped Tuesday / Friday, delivered within 1-2 days
We work with a local courier Frontline Transport (www.frontlinetransport.ca) for local same day deliveries. Canada Post handles our Ontario wide and Canada wide deliveries.